Identity & Account Data
We collect registration information — legal name, date of birth, Malaysian address, phone and email — to create and maintain your hoki178 account and comply with KYC obligations.
This Privacy Policy explains exactly what personal information hoki178 collects, how it is used, who it may be shared with and what rights you hold over your data. Please read it carefully before creating an account or making a deposit.
These summary cards highlight the core principles of this policy. They are for orientation only and do not substitute the full legal provisions in the clauses below.
We collect registration information — legal name, date of birth, Malaysian address, phone and email — to create and maintain your hoki178 account and comply with KYC obligations.
Deposit and withdrawal records, MYR amounts, payment method identifiers (Touch 'n Go eWallet, DuitNow, FPX, bank name) and timestamps are processed to complete transactions and satisfy anti-fraud requirements.
Device fingerprints, IP addresses, login history and behavioural signals help hoki178 detect unauthorised access, account takeover attempts and coordinated fraud patterns.
Session cookies, analytics identifiers and browsing signals help us maintain platform stability, remember your preferences and understand aggregate usage patterns.
Subject to applicable law, you may request access to, correction of, or deletion of personal data we hold about you. Certain requests may be limited where retention is required for legal or compliance reasons.
Privacy enquiries can be sent via 24/7 live chat on the hoki178 site or to [email protected]. Email addresses are shown as plain text and are not clickable links.
hoki178 ("we", "our", "us", "the platform") is committed to protecting the privacy of every person who accesses or registers with our sports betting and live casino service at hoki178.cam. This Privacy Policy is addressed to you as a registered or prospective player ("you", "your", "the player") and governs how we collect, store, process, share and secure personal information in connection with your use of hoki178.
We operate an international online gaming service accessible to Malaysian players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam and other locations. By registering an account, depositing funds or browsing hoki178, you acknowledge that you have read and understood this Privacy Policy in full and consent to the processing activities described herein. If you do not agree, please discontinue use and contact us to request account closure.
This policy should be read alongside the hoki178 Terms & Conditions and Responsible Gambling policy. Together, these documents form the complete regulatory framework governing your relationship with hoki178. hoki178 reserves the right to update this Privacy Policy. Continued use after a published update constitutes acceptance of the revised version.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
hoki178 collects Personal Data through the following categories of source and interaction:
3.1 Account Registration Data
When you create a hoki178 account, we collect your legal full name, date of birth, email address, mobile telephone number, Malaysian residential address (where applicable), username and password. This information is necessary to establish your account, confirm your age and provide ongoing account services.
3.2 Identity Verification and KYC Documents
To comply with KYC and anti-money-laundering obligations, we may collect copies of your government-issued identification (such as a Malaysian MyKad or passport), a selfie photograph, proof of address documentation and evidence of payment method ownership. These materials are processed by hoki178 and, where necessary, by an approved third-party identity verification provider.
3.3 Financial and Transaction Data
Records of deposits, withdrawals, wagering activity, bonus claims and balance movements are retained. Associated payment identifiers — for example the last four digits of a bank account, a DuitNow recipient reference, or the registered mobile number of a Touch 'n Go eWallet — are recorded alongside transaction amounts in MYR, timestamps and processing status.
3.4 Technical and Device Data
We automatically collect your IP address, browser type and version, operating system, device model, screen resolution, session timestamps, referring URL and error logs each time you access hoki178. This data helps us maintain platform security, diagnose technical faults and prevent fraud.
3.5 Usage and Behavioural Data
Pages visited, game sessions started and completed, bet history, live chat transcripts, support ticket content, feature interactions and navigation sequences are recorded to support account management, resolve disputes and improve the platform experience.
3.6 Communications Data
If you contact hoki178 via live chat or email, we retain records of those communications, including the content, timestamps and resolution outcome, for quality assurance and dispute resolution purposes.
hoki178 processes Personal Data only where a valid legal basis exists. The primary bases applicable to our activities are set out below:
Personal Data collected by hoki178 is used exclusively for the purposes described below. We do not use your data for unrelated commercial activities.
5.1 Account Administration: Maintaining your account record, authenticating logins, applying account settings, issuing notifications about your balance, transactions, bonuses and promotions relevant to your account.
5.2 Payment Processing: Facilitating deposits and withdrawals in MYR through payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and major Malaysian banks. Payment data is shared with your chosen payment provider to the minimum extent necessary to complete each transaction.
5.3 KYC and Compliance: Verifying that account holders are aged 21 or above, confirming the legitimacy of payment sources and satisfying anti-money-laundering monitoring requirements in accordance with international licensing obligations.
5.4 Responsible Gambling: Monitoring account activity for indicators of problem gambling behaviour, enforcing self-exclusion and deposit limit requests and communicating responsible gambling information where appropriate.
5.5 Security and Fraud Prevention: Detecting suspicious login patterns, identifying duplicate or fraudulent accounts, investigating unauthorised access and protecting other players from coordinated abuse.
5.6 Customer Support: Investigating account queries, settling wagering disputes, resolving payment discrepancies and providing technical assistance through live chat and email channels.
5.7 Platform Improvement: Analysing aggregate and anonymised usage data to identify feature gaps, performance issues and user experience improvements. Individual player data is not used for profiling in ways that significantly affect your access to the service.
hoki178 does not sell, trade or rent your Personal Data to third parties for marketing purposes. Personal Data may be disclosed in the following specific circumstances:
hoki178 retains Personal Data for as long as your account remains active and for a period thereafter as reasonably required for legal, compliance, audit and dispute-resolution purposes. The following general retention principles apply:
When Personal Data is no longer required and no legal obligation justifies continued retention, hoki178 will delete or anonymise it in a secure and irreversible manner.
hoki178 uses cookies and similar tracking technologies on its website and platform. The primary categories of cookies deployed are described below:
Strictly necessary cookies maintain your login session, remember your language preference, prevent cross-site request forgery and enable core platform functionality. These cookies cannot be disabled without disrupting core services.
Performance and analytics cookies collect aggregate and anonymised data about page visits, session duration, error events and navigation flows. This information is used solely to improve platform stability and user experience.
Functionality cookies remember your UI preferences, such as display settings and notification choices, so you do not need to reconfigure them on each visit.
You may manage cookie preferences through your browser settings. Deleting or blocking cookies may affect your ability to stay logged in, access game sessions or use certain platform features. Where applicable law requires prior consent for non-essential cookies, hoki178 will request that consent before setting such cookies.
hoki178 implements a layered security architecture to protect Personal Data against unauthorised access, accidental loss, alteration and unlawful disclosure. Security controls in place include:
You are responsible for maintaining the security of your own account credentials. hoki178 will never ask for your password through live chat, email or telephone. If you suspect your account has been compromised, contact 24/7 support immediately and change your password.
Subject to the legal framework applicable to your location and to any overriding compliance obligations, you hold the following rights with respect to Personal Data that hoki178 holds about you:
Right of access: You may request a copy of the Personal Data we hold about you, together with information about how it is used and with whom it is shared.
Right to rectification: If any Personal Data we hold is inaccurate or incomplete, you may ask us to correct or supplement it. Account profile information may also be updated directly through your account settings.
Right to erasure: In certain circumstances you may ask us to delete your Personal Data. This right is subject to limitations where retention is required by legal or compliance obligations — for example, transaction records required under international anti-money-laundering standards cannot be deleted before the relevant retention period expires.
Right to restriction: You may ask us to limit the processing of your Personal Data in specified circumstances, for example while the accuracy of data you have disputed is being reviewed.
Right to object: Where we rely on legitimate interests as the basis for processing, you may object to that processing. We will assess whether our legitimate interests are overridden by your specific situation and respond accordingly.
Right to data portability: Where technically feasible and legally applicable, you may request a copy of Personal Data you provided to us in a structured, commonly used format.
To exercise any of these rights, contact hoki178 via live chat on the site or by email at [email protected]. Please include your registered email address and a clear description of your request. We will respond within a reasonable period, and in any case within the timeframe required by applicable law.
hoki178 operates as an international online gaming platform and, as a consequence, your Personal Data may be stored or processed in countries outside Malaysia. Relevant jurisdictions may include hosting and infrastructure locations in Europe, Asia-Pacific and other regions where hoki178's operational partners are based.
Where Personal Data is transferred outside the jurisdiction in which it was collected, hoki178 ensures that appropriate safeguards are in place. These may include contractual data protection clauses with recipient organisations, data processing agreements requiring the recipient to maintain equivalent privacy and security standards, or reliance on recognised international data transfer mechanisms where applicable.
Malaysian users should note that Malaysia's Personal Data Protection Act 2010 (PDPA) governs personal data processing by data processors with operations in Malaysia. hoki178 is an international operator and its compliance framework is based on international gaming licensing standards. If you have questions about the application of Malaysian data protection laws to your situation, you may wish to seek independent legal advice.
hoki178 is strictly for persons aged 21 years and above. The platform does not knowingly collect Personal Data from any individual below the minimum age threshold. Account registration is contingent on acceptance of the Terms & Conditions, which include an unambiguous age eligibility condition.
Where hoki178 discovers or is notified that an account has been registered by a person under 21, the account will be closed immediately. Associated KYC and registration data will be retained only to the minimum extent required to document the closure and prevent re-registration, after which it will be securely deleted.
hoki178 may revise this Privacy Policy periodically to reflect changes in applicable law, platform functionality, payment method integrations, data processing partners or internal data governance practices. The updated policy will be published on hoki178.cam with a revised effective date.
Where a change materially affects how we use your Personal Data, we will make reasonable efforts to notify registered players through the email address associated with their account or through a prominent notice on the platform prior to the change taking effect. Continued use of hoki178 after the effective date of a revised policy constitutes acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically. Archived versions of prior policies are available on request via the support channels listed below.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by hoki178, please contact us through the following channels. Email addresses are displayed as plain text only and are not clickable links.
Live Chat: Available 24 hours a day, 7 days a week, directly on the hoki178 site. This is the fastest way to reach our support team for urgent data enquiries or account security concerns.
Email: [email protected] — for privacy-related requests, please include "Privacy Request" in the subject line along with your registered email address and a clear description of the matter. We aim to acknowledge receipt within one business day and to provide a substantive response within a reasonable period.
hoki178 does not operate a telephone support line. All privacy and data protection enquiries are handled exclusively through live chat and email.
We are committed to protecting your data at every step — from registration to MYR payouts. Return to the homepage, review our full Terms & Conditions or learn about our Responsible Gambling programme.
For players aged 21 and above only. Play responsibly.